How to make a payment step by step

Shortly: 

1. Fill out the form on the Make Payment page, specifying the amount and currency you currently have or wish to exchange, and provide details of the recipient account where we should send the converted currency.

2. Once you confirm all the details by clicking the green button, you'll see the payment instructions. A copy will also be sent to your email.

3. Transfer the funds to our collection account through your bank's online banking system according to the payment instructions as soon as possible.

4. If the amount exceeds 1,000 EUR, you need to fill out a Declaration. In such cases, the form will prompt you to do so. Download the Declaration, complete the transaction details, and send the filled-out form to info@easychange.cz. The Declaration includes detailed instructions for completion and submission.

5. After your payment is credited to our collection account, we will transfer the converted currency to the recipient account you provided, and you will receive a PDF confirmation of the completed transaction via email.

In detail:

Fill out the form on the Make Payment page.

• Sending - This is the source amount you have in your bank account that you want to sell. Select the currency and fill in the amount.
• Recipient Receives - This is the target amount you want the recipient to receive in their bank account. If you want to send the exact amount to the recipient, fill in this field first, and then the amount to send will be automatically calculated.
• Rate - Here you can see your exchange rate for buying/selling. Our exchange rate automatically adjust according to market developments in the financial market. When filling out the form, this rate is fixed for 7 minutes. If you do not complete the form within this time, the exchange rate will automatically adjust to the current exchange rate value, the target amount will be recalculated and the exchange rate will be fixed again for another 7 minutes, allowing you to continue filling out the form.

When the form is submitted, this rate is valid and binding, which is a great advantage for you. Unlike other services that determine the exchange rate only when the money is credited to their account or require sending a so-called "buffer" (an additional amount to compensate for exchange rate movements before the funds arrive), with us you always see exactly how much you will pay and exactly how much the recipient will receive.

Sending money:

• From the bank - Let us know which bank your payment will arrive from. You do not need to provide us the number of your sending account.
• To Easychange account - Based on the bank you fill in for sending, our so-called "collection account" will automatically be selected for you. This is the account where you will send the funds. Primarily, an account in the same bank as yours is selected (applies only to transfers in the Czech Republic) - because intra-bank transfers within banks in the Czech Republic are very fast, which speeds up the entire transaction. We do not have our collection accounts in less frequented banks. In such cases, our most frequented accounts will be pre-selected for you based on the currency entered. Please respect this. For euro payments from abroad and from other CZ banks than EasyChange, select our collection account only at Slovenská spořitelna, otherwise additional costs for crediting fees will be incurred in the incorrectly selected bank. These additional costs will be applied when the transaction is settled.

Recipient details 

• Choose the format in which the recipient provided you with the bank account number. For international payments, it will almost always involve, i.e. IBAN (begins with two letters and a long series of numbers). If you want send euros to a Czech account, for example, at FIO and Raiffeisenbank, enter the standard national format as well as the euro account format.
  IBAN - especially for payments abroad
  Czech account number, or the national format account number - choose for accounts in CZK currency, or for euro accounts in FIO bank and Raiffeisen bank.
• Name of the owner of the bank account - Here, enter the name of the owner of the bank account. If you are not sure, ask the recipient how the bank account is listed at the bank. If the account name does not match, there is a risk that the payment will be returned as incorrect. Any resulting expenses will be borne by you and will be deducted from the amount sent according to the General Terms and Conditions. Therefore, providing accurate information is important.
• Country of the bank - You can select from the list or enter the first letters of the country for search. For countries outside the EEA, precise recipient address and bank name are also required. These details are required by banking forms and without them the payment cannot be sent outside the EEA countries. For countries outside the EEA, a bank fee will be charged, which will be displayed to you in such a case.
• For countries outside the EEA, a bank fee is charged, which you will see in this case.
• Payment outside the EEA countries - Our service is free for payments within the EEA. However, for payments outside the EEA,  we cannot avoid bank fees and transfer this fee to the client (we transfer it in the same amount as the sending banks charge us). Please note - some regional banks, typically in the southern states, may not support SEPA payments, even if they are located in the EEA states and are an exception. In such cases, we will always contact you in advance and agree on the next steps.
• Payment Mode (SHA, OUR) - This line may appear depending on the country of the beneficiary bank entered.
  OUR = The recipient will receive the exact amount entered.
  SHA = The recipient's bank may deduct a fee from the sent amount according to his bank's tariff. With the OUR mode, this fee is paid by the sender, so we will charge it to you if you choose it.
  If you are sending within the EEA, the payment is always considered as SHA. In the Eurozone, euros are always sent as SHA and the full amount will be received by the recipient. The fee for crediting the payment is charged by the recipient's bank according to the bank's tariff, and it is not deducted from the amount sent.
• To be sent (incl. fees) - The total amount including any fees. Please transfer this amount via your internet banking to our collection account. We do not accept cash deposits or card payments. Follow the transaction confirmation received by email after submitting the form. It will contain the variable symbol and the number of our collection account to which you will transfer the amount.
• Message to the recipient - Because the payment is coming from our account, the recipient will see in their banking that the payment came from the Easychange account. We need to inform them that this payment is from you. Please provide, for example, the variable symbol, invoice or order number, or your name (applies especially for accomodation payments).
  - If you are transfering funds between your own accounts, simply state "transfer own funds" or similar.

• Important:
  If you make a mistake when entering an order, please do not enter a new duplicate order, as this would only create another contractually negotiated trade. Please contact us at info@easychange.cz with a request to correct the entry. We will send the corrected document to your email during our business hours.

Client data

• Your Name / Company Name - Enter your full name. If you are paying as a company, enter the company's business name. Do not enter nicknames, abbreviations, etc. Incorrect information  will result in your order being rejected.
  This information is not transferred with the payment; it is used only for record-keeping and in the transaction document.
• Your e-mail - We will send you a transaction receipt and any additional information via e-mail.
• Your phone (international) - You will receive a confirmation SMS about the transaction on your phone. And occasionally, it may be faster to contact you by phone in case, if there is an issue with your transaction.
• Terms of Service Agreement - Please read the Terms of Service. Without consent, we cannot accept your transaction request.
• Double-check the entered information and confirm by clicking the Send button.

Declaration

• For payments over EUR 1,000,  additional personal data about you or individuals within your company who hold statutory positions or own over 25% of the company is required by Act No. 253/2008 Coll. Once you enter an amount higher than EUR 1,000, you will automatically be offered a so-called Declaration. Download this document, fill it out, cross out any irrelevant sections, sign it and send it via e-mail (scanned or photographed) according to the instructions contained in it to the address info@easychange.cz. If you are or have been a politically exposed person (PEP), indicate in the list of functions and activities that concern you or have concerned you in the past.
• Filling out the Declaration can be completed wihtin a few minutes.
• Under no circumstances create or send the Declaration in advance. Send it to our e-mail only after submitting the web form with the created transaction/order, but no later than before we send the payment to the recipient. We will not send any payments over the limit without the provided Declaration.

Settlement of the transaction

• After submitting the web form, you will automatically receive a confirmation e-mail summarizing the transaction (exchange rate, amount and currency you are sending, amount and currency we are sending, bills, etc.)

You send:

• According to the confirmation, please transfer the funds from your internet banking to our collection account. Please do not delay the payment and send the funds no later than the next day. Use the transaction number as the variable symbol.
• Once the funds are credited to our account and we have verified that their amount and variable symbol match, you will receive an e-mail confirming receipt of the payment.

We send:

• After receiving your payment, we will settle the transaction preferably the same day during business hours, but no later than the next business day. After sending the payment to the recipient's account, you will receive an automatic e-mail with a PDF document confirming the transaction settlement in English and Czech. This is useful if you are paying as a company abroad and the supplier requires proof from you that your payment will be made through our payment company. Alternatively, clients use it as a document to speed up the loading of goods or to secure a hotel reservation, etc. 

In case of further questions, please first refer to our Frequently Asked Questions. If you cannot find the answer there, fell free to contact us on our customer line (tel. +420 246 083 752-753, or email us at info@easychange.cz) and we we will process your inquiry during our working hours on Czech Republic working days.