Please read them carefully and ensure that you fully understand them before using the service. Without agreeing to these terms, you cannot use the services of Easychange s.r.o., the operator of the Europlatba.cz portal.

These General Terms and Conditions form an integral part of the Framework Agreement for the Execution of Spot Foreign Exchange Trades and Provision of Payment Services and are part of the contractual documentation for one-off trades through the EuroPlatba.cz portal.

General terms and conditions

I. General provisions

Service provider

(further referred to as "Service Provider")

Our relationship with you

• The Service Provider (also referred to as the “foreign exchange place”) is a payment institution and provider of payment services based on a license from the Czech National Bank,pursuant to § 3, point 1, letter f) of Act No. 370/2017 Coll., on Payment Systems, as amended (hereinafter referred to as the "Payment Systems Act").
• The main subject of the Service Provider's business is the provision of services according to § 3, point 1, letter f) of the Payment Systems Act, i.e., conducting transactions with foreign exchange values and sending converted payments domestically and abroad.
• "Data according to § 1843 paragraph 1 letter l) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the „Civil Code“).

• The primary negotiating language is Czech, unless otherwise agreed by the parties. In this language, the general terms and conditions will be provided to the clients. All communication between the parties during their contractual relationship will be conducted in Czech, unless otherwise agreed by the parties.
• The secondary negotiating language is English for contracts concluded in the English language.

• The Service Provider provides necessary and supporting information regarding the provided services on the tabs of these websites: www.EasyChange.cz and www.europlatba.cz
• When conducting spot foreign exchange trades and providing payment sservices, the foreign exchange place complies with the current legal regulations of the Czech Republic, particularly:
  
  

• Act No. 253/2008 Coll,. on certain measures against the legalization of proceeds from crime and the financing of terrorism, as amended (hereinafter referred to as the „anti-money laundering act“);
• Act No. 69/2006 Coll., on the implementation of international sanctions, as amended;
• Act No. 370/2017 Coll., on payment systems, as amended;
• Act No. 136/2011 Coll., on the circulation of banknotes and coins, as amended;
• Act No. 89/2012 Coll., the Civil Code, especially §§ 1841 to 1851;
• Act No. 277/2013 Coll., on exchange activities, as amended (hereinafter referred to as the „exchange activities act“);
• Act No. 110/2019 Coll., on the processing of personal data, as amended.

Supervision over the Service Provider

Supervision is carried out by:

• Czech National Bank, headquartered at Na Příkopě 28, 115 03 Prague 1;
• Financial Analytical Office, headquartered at Washingtonova 1621/11, Prague,110 00; 
• Financial Arbitrator's Office, Legerova 69, 110 00 Prague 1, www.finarbitr.cz, tel.: 257 042 070, ID of data box: qr9ab9x, email: arbitr@finarbitr.cz.

Services

• "Services" refer to the conclusion of foreign exchange transactions with the foreign exchange place and further utilization of the portal www.europlatba.cz, or its other language versions (hereinafter referred to as “www.Europlatba.cz”), Client Zone on www.easychange.cz čor its other language versions (hereinafter referred to as “www.EasyChange.cz”), or the Currency Monitor services on www.easychange.cz or its other language versions.
• The foreign exchange trading service is provided electronically. Currency delivery takes place electronically between the payer's designated bank accounts. Payment cards are not accepted. The payer bears the costs charged by their bank. The payer can verify the amount of these costs in advance with their bank. The costs charged to the payer are specified in the Tariff, the current version of which is available on www.easychange.cz.

II. Definition of Terms

• "Trade" means the execution of a foreign exchange transaction.
• The proposed trade refers to a trade created and submitted by the client through the web interfaces www.easychange.cz or www.europlatba.cz
• The agreed trade refers to the acceptance of the proposed trade by the foreign exchange place within the web interfaceswww.easychange.cz or www.europlatba.cz
• The settled trade refers to the settlement of the agreed trade by the foreign exchange place.
• Sender is either a contractual client or a user of the portal  www.europlatba.cz, unless stated otherwise.

• A contractual client is a natural or legal person who has concluded a Framework Agreement for the Execution of Spot Foreign Exchange Trades and Provision of Payment Services with the foreign exchange place.
• A user of the portal www.europlatba.cz is a natural or legal person who may or may not have concluded a Framework Agreement with the foreign exchange place and who submits a conversion order on the portal www.europlatba.cz through an electronic form in the web interface.

• The sending bank account refers to the client's bank account from which the funds are sent to the foreign exchange place's collection account.
• The collection account refers to the foreign exchange place's bank account to which the client sends funds necessary to settle the foreign exchange transaction.
• The settlement account refers to the foreign exchange place's bank account from which the foreign exchange place sends funds to the agreed recipient account.
• The recipient account refers to the bank account specified by the client during the proposed foreign exchange transaction to which the funds converted by the foreign exchange place will be sent. It can be a bank account owned by the client themselves or any other account (supplier, family, etc.).

III. Eligibility of the sender

• The services of the foreign exchange place may be used by anyone who can provide a valid personal identification document with a stated permanent address and has their own bank account set up, and who is not listed on the mentioned sanction lists and does not use the services of the foreign exchange place for payments of commodities under sanction programs.
• The consolidated list of individuals and entities subject to European Union financial sanctions, the current online version of which is accessible at https://eeas.europa.eu/headquarters/headquarters-homepage/8442/consolidated-list-sanctions_en,is updated several times a week.
• The list is included in the Annex to Government Regulation No. 210/2008 Coll., of 28 May 2008, implementing special measures to combat terrorism, as amended.
• The list of currently valid sanction programs can be found in the 'Consolidated list of sanctions' section: https://eeas.europa.eu/topics/sanctions-policy/8442/consolidated-list-of-sanctions_en.

Conclusion of a contractual transaction

• Prospective parties to the Framework Agreement accept the wording of the contract request as stated in the web interface www.EasyChange.cz, where they fill out this request.
• In the event that a prospective client of the Service Provider's services is contacted by a sales representative, it is understood that the sales representative only informs the prospective client about the terms of the provided service and is not authorized in any way to negotiate a contract or conduct their own business with the prospective client.
• A user of the www.Europlatba.cz portal does not conclude a Framework Agreement; they always conclude individual contractual transactions under the conditions stated on the www.Europlatba.cz portal.

User accounts

• User accounts are created for contractual clients in the web interface www.EasyChange.cz.
  A user account is created based on an approved Framework Agreement, with one user account per contract. Access to the user account is granted to the responsible person indicated in the contract and other authorized persons, if specified. One individual may have multiple user accounts based on multiple Framework Agreements and may have authorized access to multiple user accounts (e.g., their own account as an individual and access to the account of a company where this individual is listed as a responsible or authorized person).
• The foreign exchange place reserves the right to refuse to create a user account without providing a reason.
• The foreign exchange place terminates the validity of the user account for the contractual client along with the termination of the Framework Agreement, in case of breach of the terms and conditions or due to unfair conduct or provision of false information by the contractual client. The Framework Agreement and the user account may also be terminated by the contractual client.
• users of the www.Europlatba.cz portal and users utilizing the Currency Monitor do not have user accounts established.

No authorized persons at Europlatba.cz.

• The users of the Europlatba.cz portalconfirms by agreeing to these terms and conditions that they themselves enter the trading order under their own name and are the owner of the transmitted funds, or are an authorized and empowered employee of the company (accountant, director, etc.) and in such case, they enter the trading order under the company's business name. If the user exchanges funds they do not own, it is necessary to provide a power of attorney by email from the owner of the funds. The power of attorney does not need to be notarized. The power of attorney must clearly specify the actions to which the authorized person is empowered. The foreign exchange place reserves the right to reject an inadequately processed power of attorney and not execute the transaction.

Settlement of the trade

Order placement

• The requester places a foreign exchange trade request (hereinafter referred to as “order”) online through the web interface either at www.europlatba.cz or www.easychange.cz (via a user account), never via phone.
• For contractual clients, it is possible, by prior agreement, in exceptional cases (such as technical issues), to submit orders via email. Both parties agree on the details of the transaction, including pre-contractual information, via email.

Both parties agree on the details of the transaction

• The proposed transaction  - the created foreign exchange order is either accepted or rejected.

• If the foreign exchange office accepts the order, it notifies the contractual client and sends them an email confirmation of the agreed transaction, which includes details of the agreed-upon deal. Information about the acceptance of the transaction and the transaction confirmation is also available to the contractual client in their Client Zone on the website.
• The user of the portal www.europlatba.cz has their order automatically placed into the system immediately, and the foreign exchange office subsequently evaluates whether to accept or reject the order (especially considering "suspicious" transactions and accurate data).
• If the foreign exchange office rejects the order, it proceeds as described in the "Cancellation of the Transaction" section.

• The foreign exchange office approves orders during its operational hours.
• The sender undertakes to pay for the ordered currency under the agreed conditions, or to sell the offered currency.
• The foreign exchange office undertakes, according to the received confirmation, to sell the currency from its own account or to buy back the currency and pay from its own account, all solely through non-cash bank transfer.
• The created order may be adjusted by the foreign exchange office before acceptance and submission to the sender (inappropriate account selection, other visible errors, etc.). The foreign exchange office informs the client in writing about such adjustments before accepting the order.

Payment by the sender

• The sender shall promptly send the funds for exchange so that they are credited to the foreign exchange account no later than on day D+1 from the day of entering the transaction.

  The agreed conditions of the transaction remain valid if the payment is made by the payer within two business days, unless otherwise agreed in writing by the sender before the transaction is concluded.

  If the transaction is not paid by the sender within two business days, the transaction is unilaterally terminated by the foreign exchange office due to the sender's delay in payment.

• The sender shall send the funds for exchange only to the designated collection account of the foreign exchange office, as stated in the confirmation of the created instruction, unless both parties agree otherwise in justified cases and in a timely manner.
• If the sender sends the payment contrary to the data in the confirmation of the created instruction, and if the foreign exchange office incurs damage, the foreign exchange office may claim compensation for this damage either by a corresponding reduction in the counterperformance or by applying an administrative fee according to the Tariff. The sender agrees with this procedure of the foreign exchange office. The foreign exchange office informs the payer in writing in advance about the application of this compensation.

Payment by the foreign exchange office

• The foreign exchange office will send the funds to the recipient's account according to the agreed transaction after the payer's funds have been credited to the foreign exchange office's collection account and the foreign exchange office has received all the necessary documentation required to send the funds from its account.
• The foreign exchange office will send the funds from its account in the exact amount of the pre-agreed quantity in the agreed currency and exchange rate, with precision to three decimal places, according to the details of the agreed transaction.
• The payer is informed about the settled transaction via an automatic email message and by receiving a confirmation of the settled transaction (so-called Confirmation of payment). Contractual clients also have this information available in their web interface.

Cost of the transaction 

• The sender bears the costs charged by their bank. The sender can verify the amount of these costs in advance with their bank. The costs charged to the sender are listed in the Tariff, the current version of which is available at www.easychange.cz.

• If the transfer is subject to a bank fee on the side of the foreign exchange office (see the Tariff), this fee is borne by the sender. The sender sends the fee according to the details of the confirmed agreed transaction along with the funds for conversion or, by prior agreement, subsequently to the same collection account of the foreign exchange office.
• If the sender makes a transfer in a currency that is not the currency of the EEA country or to a country that is not a member of the EEA, fees may be deducted from the transferred amount by correspondent banks along the payment route. The recipient bank in a non-EEA country is not obliged to credit the entire transferred amount, meaning that it may credit the recipient's account with the transferred amount reduced by the fee for incoming payment according to its price list. How the recipient bank credits such a transferred amount depends solely on the contractual agreement between the recipient and the recipient bank; the foreign exchange office has no possibility or obligation to influence this fact in any way.
• Authorization SMS messages are not subject to charges.

Details for smooth settlement of the transaction

• When entering the instruction, the user of the portal www.europlatba.cz is obliged to provide the foreign exchange office with all the details necessary for the successful settlement of the transaction, especially:
• his/hers first and last name, or the name of the business entity if applicable, 
• the exact amount and currency that the payer wants to buy, or the exact amount and currency that the payer wants to sell;
• name of the sending bank, optionally the sending account number upon request, sending bank code;
• the recipient's account name as held by his/hers bank (for some types of international payments, also the full address of the account holder), the account number, and the bank code;
• for international transfers in EUR to the Single Euro Payments Area (SEPA), the payer is required to provide the recipient's account number in IBAN format and the bank code in BIC/SWIFT format;
• payment mode (OUR or SHA);
• a message for the recipient or additional details so that the recipient can easily identify the payment;

• If the sender does not provide sufficiently clear and specific account details for receiving the converted currency (typically insufficient payment details for international payments), the foreign exchange office reserves the right to refuse such a transaction to prevent complications and the risk of payment reversal. The responsibility for providing correct payment recipient details lies with the sender. The foreign exchange office cannot estimate what the correct payment recipient details should be.
• The foreign exchange office may request the payer to verify their identity before executing the transaction by providing a copy of both sides of their identification document and proof that the sender is the owner of the sending bank account and the owner of the financial resources, including specifying the source of the funds and stating the purpose of the conversion.
• Contractual documentation for transactions on the Europlatba.cz portal provided by the sender:
• If the amount exceeds the equivalent of 1,000 euros, the sender shall provide a so-called "Declaration," which includes:
  - his/her first and last name, or the name of the business entity and the identification number (IČ)
  - his/her permanent address or the address of the registered office of the business in the Czech Republic or in another country
  - personal data of members of the statutory body and owners of the business with over 25% ownership stake in the company, up to the ultimate natural persons;
  - two personal documents.
• For amounts exceeding 15,000 euros or the equivalent in another currency, the payer also provides proof of ownership of the sending account, which is registered in the sender's name.
• For amounts exceeding 15,000 euros or the equivalent in another currency, the payer is required to disclose to the foreign exchange office in the Declaration the owner of the funds, the origin of the funds, and the purpose of the conversion.
• The sender shall deliver the Declaration, including attachments, to the foreign exchange office at their own expense electronically or personally, or by mail using their chosen carrier.

The sender guarantees that they have entered correct information

• The sender is obliged to provide all the necessary information for the settlement of the transaction to the foreign exchange office without delay and truthfully.
• The sender undertakes that the provided data are correct and is aware of the possible legal consequences if false information is provided, including the possibility that an order with incorrect data, which complicates or prevents the settlement of the transaction, may be rejected by the foreign exchange office or additional charges may be incurred by the payer according to the Tariff.The payer exposes himself to the risk of rejection of the transaction by the foreign exchange office in case of providing incorrect data.
• It is the obligation of the sender to verify in advance that the recipient's account accepts the currency specified by the sender.

Returned payment

• The sender is aware that if incorrect details were provided (recipient's account name, account number, bank code, and in some cases the recipient's address, as well as incorrect amount, insufficient details in the message for the recipient, etc.), resulting in the payment being returned by the recipient's bank, the payer will be charged for all costs associated with such return (receipt of payment, any resend fees charged by banks to the exchange office, or exchange rate differences resulting from currency conversions made during the incomplete transaction or subsequent return of the payment to the payer) and administrative fees charged by the exchange office associated with the administration of this returned payment.
• Administrative fees charged by the exchange office are addressed in the Tariff.
• The charged fees will primarily be deducted from the funds returned to the client by the exchange office, and the client agrees with this procedure without objection.

Additional changes to the orders

• In case of additional changes to the already accepted order (e.g., changing any payment details, including changing the amount), an administrative fee is charged according to the Tarrif.

Cancellation of the transaction

• The client can cancel the proposed transaction until it is approved by the foreign exchange location. After approval by the foreign exchange location, the transaction is valid, and both parties are obligated to send the agreed-upon funds. Agreement to cancel an already agreed transaction is possible if one contractual party agrees to the proposal of the other contractual party to cancel the agreed transaction, and the funds have not yet been sent by the client.
• In the event of a trade cancellation and refund to the client, the funds are returned to the same account from which the funds were originally sent to the foreign exchange location.
• Bank charges associated with the return of funds to the sender's account may be deducted from the refunded amount at the discretion of the foreign exchange location.
• If the sender requests the cancellation of the order with a delay (which can only be done in writing) and the transaction has already been settled by the foreign exchange location, the sender must arrange the cancellation and refund with the payment recipient directly.

Cancellation of the concluded transaction

• In transactions according to § 2 para. 1 letter b of the Act on Exchange Activities, if offered by the Service Provider, the client may withdraw from the transaction according to §16a-16h of Act No. 5/2019 Coll.
• The client cannot withdraw from the contract of agreed non-cash transaction for the reason stated in § 1847 para. a) of Act No. 89/2012 Coll.
  
  To withdraw from the cashless transaction, the contracting authority may do so either in accordance with the paragraph "Cancellation of Transaction" of these general terms and conditions or by following the Complaints Procedure, which is part of these general terms and conditions (see below Complaints and Dispute Resolution) if defective performance has occurred.

Not concluding the transaction

• The currency exchange office reserves the right to refuse the transaction proposed by the client without providing a reason.

So-called "suspicious" transactions under Act No. 253/2008 Coll.

• The currency exchange office is subject to supervision by the Ministry of Finance and the Czech National Bank and is obligated to evaluate suspicious transactions in accordance with the current version of Act No. 253/2008 Coll.
  You can read its updated version on the Ministry of Finance website: http://www.mfcr.cz/cs/archiv/agenda-financniho-analytickeho-utvaru/legislativa-aml-cft 
• If the instruction is evaluated by the currency exchange office in accordance with the provisions of Act No. 253/2008 Coll. as "so-called suspicious," the currency exchange office will not execute such a transaction.
• The most common example in practice is the attempt by order providers on www.europlatba.cz to circumvent the "client identification" requirement under Act No. 253/2008 Coll. by placing orders for the sale or purchase of 999 euros, or by dividing the transaction into several smaller ones within a short period. Orders with such high amounts or similar ones are likely to be rejected by the currency exchange office after internal evaluation. The order provider acknowledges that by agreeing to the service terms - as stated in the last line of the web form on www.europlatba.cz - they consent unconditionally to this procedure by the currency exchange office. The administration of such rejected orders is subject to fees according to the current Tariff.

Settlement times

Acceptance of the instruction and payment by the client

• The client is obligated to transfer the funds as soon as possible after the currency exchange office accepts the instruction. If the funds are not credited to the account by the end of the second business day after the instruction is received, the obligation of the currency exchange office to fulfill its commitment may cease.
• The currency exchange office cannot influence the time required for the sender's bank to transfer the funds to the central account.
• The currency exchange office monitors its accounts at regular intervals and informs the issuer as soon as possible upon the crediting of funds, provided that they were credited during the currency exchange office's working hours.
• If the funds are credited outside of the currency exchange office's working hours or on a non-working day, the transaction will be processed on the following working day of the currency exchange office or the bank used.
• If the client pays the funds in cash by depositing them into the currency exchange office's central account or pays by card, their transaction will be canceled. The funds paid by the client will be refunded within five business days at the currency exchange office's premises during operational hours upon presentation of a receipt/confirmation and two personal identification documents of the client (ideally ID card and driver's license). An administrative fee is charged for this operation according to the Tariff, which is deducted from the refunded amount to the client.

Settlement of the transaction by the currency exchange office

• The currency exchange office sends the funds to the recipient's account no later than the following business day after the funds are credited from the issuer.
• If it is not a working day for the currency exchange office and also not a working day in the foreign banks where the currency exchange office holds its accounts to be used for the transaction, the transaction will be processed on the nearest following working day of the foreign bank (especially for German and Slovak banks).

• The currency exchange office selects sending banks and sends the funds to the recipient to ensure the fastest possible crediting of funds.

  The currency exchange office cannot independently influence the speed of crediting the funds to the recipient's account unless the client has chosen and paid for, for example, express processing, which is technically only possible until a certain hour within the day and this hour varies depending on the sending bank of the currency exchange office. The speed of crediting is also influenced by the chosen currency, the recipient's bank, the currency of the recipient's account, which may not be the same as the currency being sent, any correspondent banks, and if there are any non-working days or public holidays in the recipient's country.

• The settlement of the transaction may be delayed if the currency exchange office needs to gather additional necessary details from the issuer regarding accounts, funds, or identification.

Exchange rates

• Upon receiving the instruction by the currency exchange office, when the client receives the Confirmation of the foreign exchange transaction, the exchange rate is binding and guaranteed.
• The exchange rate that is valid is the one offered to the client when filling out the electronic form, and the currency exchange office subsequently approves it by accepting the instruction and sending confirmation to the client, or the rate agreed upon by both parties in advance.
• Information about exchange rates is published on the main website www.EasyChange.cz.
• For funds sent to the currency exchange office's central account in USD currency via standard interbank transfer, the exchange rate may be determined at the time of transaction settlement by the currency exchange office. This is a precaution against fluctuations in the exchange rate in the financial market during the period before the funds are credited to the currency exchange office's central account, which can take several days if not sent via express transfer.
• Payments in CZK are rounded to the nearest whole crown.
• We would like to inform the client that foreign currencies are subject to exchange rate movements in the financial market, which can be significant even during the trading day. The currency exchange office operates with minute-by-minute exchange rate values. The client chooses, at their own responsibility, the time and therefore the exchange rate at which they enter their transaction.

More details regarding transaction settlement

• If the client requests a bank confirmation of the sent payment from the currency exchange office, the associated bank fee, as per the bank's tariff, is transferred to the client, plus an administrative fee of 100 CZK is charged by the currency exchange office for processing this request to the bank. The currency exchange office will request the bank confirmation from the bank only after the fee has been paid by the client. The currency exchange office cannot influence the processing time of this confirmation by the bank.

More details about the provided service

Further details about the payment services

• The currency exchange does not conduct forward transactions. Forward transactions refer to term transactions that commit both contracting parties, who agree on specific terms. A forward allows the purchase or sale of foreign currency with delivery or fulfillment in the future at a price set today - the exchange rate.
• The currency exchange only performs foreign exchange transactions involving the conversion of one currency into another. The services cannot be used for simply transferring funds in one currency without converting them into another currency.

Limits of sent or converted funds

• There are no upper or lower limits set for the amount to be converted.

Complaints

• Complaints are handled according to the Complaints procedure.

Ten Commandments of Non-cash Conversions

• We recommend that clients familiarize themselves with the Ten Commandments of non-cash conversions before submitting a trading order or requesting the conclusion of a Framework Agreement.
• The Ten Commandments of Non-cash transactions refer to ten points of recommendation and caution for the client.

Complaints and dispute resolution

• Complaints are handled according to the Complaints Procedure.
• The individual client, who is not engaged in business activities, has the right to submit a proposal for out-of-court resolution of a dispute arising from a financial service to the Financial Arbitrator's Office, Legerova 69, 110 00 Praha 1, www.finarbitr.cz, tel.: 257 042 070, data box ID: qr9ab9x, email: arbitr@finarbitr.cz
• In case of disputes, the Service Provider proceeds in a manner aimed at achieving an out-of-court resolution ideally and therefore commits to making maximum efforts to reach an amicable resolution of any disputes arising in connection with these terms and conditions.
• If the out-of-court resolution is not accepted by the client, the Service Provider proceeds through the judicial process. All disputes will be resolved in proceedings before the competent general courts.
• The client also has the option to lodge a complaint against the service provider with the Czech National Bank - located at Na Příkopě 28, 115 03 Praha 1

Fees

• The fees associated with the settlement of foreign exchange transactions are listed in the Tariff and contractual clients can access them on the website www.easychange.cz

Transaction history

• The history of executed and unrealized foreign exchange transactions and their documents are accessible in the application only to contractual clients.
• Contractual clients have access to their trade history by logging in through their user account into the so-called 'Client Zone'.
• Users utilizing the services of the portal www.Europlatba.cz do not have access to trade history in the application, and the foreign exchange office does not provide it retrospectively for their needs, except in cases of complaints about the provided service.
• Contractual clients as well as users of the portal www.Europlatba.cz receive email confirmation for each foreign exchange transaction.

Processing and protection of personal data and sending of commercial communications

• The service provider handles personal data and ensures their protection in accordance with Act No. 110/2019 Coll., on the processing of personal data, as amended, and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation); (hereinafter referred to as 'GDPR').
• The service provider undertakes not to disclose personal or contact information to third parties.
• The protection of the personal data of the client or any other user of the service provider's website, including the conditions for sending commercial communications, is governed by the rules for handling personal data, the current full text of which is regulated through a separate document and is available here.
• The administrator has not appointed a Data Protection Officer.

• By submitting the order, the client agrees, pursuant to Section 7 (2) of Act No. 480/2004 Coll., on certain information society services and on amendment of certain laws (Act on certain information society services), as amended, to receive commercial communications from the service provider to the client's electronic address (commercial or advertising offer, relating exclusively to current or future products in the service provider's portfolio). The service provider fulfills its information obligation towards the client in accordance with Article 13 of the GDPR related to the processing of the client's personal data for the purpose of sending commercial communications through an article on its website. It is possible to unsubscribe from such newsletters - a clickable unsubscribe link is placed at the end of each email newsletter.
• In order to enhance user-friendliness, the service provider uses so-called cookies for operating its website - these are text files stored on the client's electronic device to store and occasionally track the client's movements on the website. By clicking on the cookie usage information, the client agrees to the use of cookies. The client may choose not to consent to the use of cookies; however, in such a case, the service provider cannot guarantee the full functionality of the website.

The countries to which we send payments

• Refer to the list of EU and EEA countries to which the foreign exchange office typically sends payments and the current list of prohibited and high-risk countries to which the foreign exchange office does not send payments, or sends only the the risk of the client.

Final provisions

• If any provision of these general terms and conditions is or becomes invalid or ineffective, or becomes invalid and ineffective, the provision whose meaning most closely resembles the invalid provision shall replace it. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Amendments and additions to the Framework Agreement or general terms and conditions require written form.
• The contractual documentation for transactions is achieved by the service provider in electronic form, except for documents delivered to the service provider by the client in person or through a carrier, which are achieved in psychical form.
• Contact details of the service provider:
  Mailing address: EasyChange s.r.o., Jungmannova 747/28, 110 00, Prague 1, Czech Republic
  Email address: info@easychange.cz
  Further contact details are available on the website here.

Effectiveness of the general terms and conditions

• These 'General Terms and Conditions' shall become effective as of July 1, 2021, and as of the effective date, they replace all previous versions of the general terms and conditions, unless otherwise specified.
• With regard to framework agreements concluded before the effective date of these 'General Terms and Conditions,' as per the preceding paragraph, these 'General Terms and Conditions' shall become effective on July 1, 2021, and as of this date, they replace all previous versions of the general terms and conditions.
• Changes to the general terms and conditions and the complaints procedure are reserved.